Shipping & Returns
USPS is our preferred shipping method when free standard shipping is selected at checkout. However, we do ofter upgraded shipping rates through USPS and UPS. These shipping methods are for those wanting to include insurance, rushed delivery or have mail carrier preference. Upgraded shipping rates will vary. The rates supplied to you at checkout are exact shipping costs to mail your merchandise through your selected mail carrier. We do not have any hand in the pricing.
Overnight shipping is also available to all customers. The fee for overnight shipping is $21.95, and the order must be placed before noon. Of course, once the package is handed off to the shipping company, they are responsible for the package and the delivery times.
You will be are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged or replacement product to reach you, may vary. Please consider using trackable shipping. We can not guarantee that we will receive your returned item.
If the buyer fails to supply a valid shipping address and the order is sent back to us by the carrier, the buyer will need to pay for the order to be reshipped to them. If the buyer chooses not to have the package reshipped, a refund will be given but there will be a fee. The order in which the buyer refused to have reshipped, will be subject to a 20% restock fee, including the original shipping costs before the refund is issued. Please make sure that all shipping information is correct to avoid this.
Change Shipping Address
It is the responsibility of the buyer to make sure he/she enters the shipping address correctly. You have 24 hours after your order has been placed to contact us at email@example.com about an incorrect shipping address. We will do our best to make all changes however, we cannot guarantee anything after the 24 hour window. Lovely Mae Boutique is not responsible and will not refund any items that are shipped to an incorrect address at the fault of the buyer.
We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. If you have any questions, please chat us online, call us at 512-529-2944 or email us at firstname.lastname@example.org
- We accept returns for an online credit for non final sale items up to 30 days from the date you place your order.
- Damages must be reported within 30 days of receiving merchandise or can not be returned.
- Refunds are issued back to the original method of payment or with an online credit.
- Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
- Jewelry, sunglasses and hats are non-returnable or exchangeable.
- Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. Coupon code items of 40% off or more are also final sale.
- Items returned to us with makeup, deodorant, perfume or similar product stains will not be accepted.
- Original shipping is not refundable.
- Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.